Guard against account fraud! Swan Valley Credit Union Alerts will let you know when important changes have been made to your information in Internet Banking. These alerts add additional protection to allow you to identify and report potential fraudulent activity as soon as it happens.
These alerts can be sent as a text message to your mobile device, as an email to your email address or both.
In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the History link on the Alertspage. You can also manage your alerts by editing the contact information, account nicknames, or choosing different alerts to be received – you’ll find all of these functions under the Edit Alerts tab.
Swan Valley Credit Union Direct Alerts make it easy to keep track of any changes that occur with Internet Banking – for example, if you sign up to receive an Alert if your PAC is changed, you will receive a text or email if the Internet Banking system detects that change. If you receive an alert but did not perform a change in Internet Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.
There is no charge to members for receiving alerts from Swan Valley Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.
Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – Swan Valley Credit Union will never ask you to provide personal information over email or text.
Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo and PC Mobile.
Sign into Internet Banking and edit your Alerts Contact information to include your new mobile number.
Contact your service provider to suspend your service. Then, sign in to Swan Valley Credit Union Internet Banking to deactivate the alerts being sent to your device.